What is Amazon SAFE-T?
Amazon Seller Assurance for E-commerce Transactions (SAFE-T) lets sellers recover losses from refunds issued without consent. When a customer receives a refund through A-to-Z Guarantee or a chargeback, SAFE-T lets you dispute it — but only with sufficient evidence.
Why Most SAFE-T Claims Fail
The three most common rejection reasons: (1) No video or photo proof of the item dispatched in good condition. (2) Evidence not timestamped or not linked to the Order ID. (3) Submission after the 30-day claim window.
The Winning Formula: Timestamped Visual Proof
Amazon's Claims team responds to video evidence — specifically a continuous shot showing the product, its condition, and the shipping label. Key requirements: HD quality (min 720p), clearly visible Order ID or AWB, timestamp in frame, unbroken chain from packing to handover.
How Evidsure Automates This
Evidsure captures this evidence automatically at the packing stage. Each recording is tagged with the Order ID, timestamped, and stored in the cloud — ready to submit to SAFE-T when a dispute arises. Sellers using Evidsure report 80–90% approval rates on SAFE-T claims.