What is Flipkart SPF?
The Flipkart Seller Protection Fund (SPF) compensates sellers who lose money to fraudulent returns, item-not-dispatched claims, or returns of wrong items. It's powerful but underutilized because the evidence requirements are strict.
The 5 Most Common SPF Claim Mistakes
1. Filing after the 7-day claim window. 2. Submitting CCTV screenshots instead of order-linked video. 3. Evidence that does not show the product label or barcode. 4. No proof of handover to logistics partner. 5. Missing weight/dimension records for high-value claims.
What Flipkart's Claim Team Actually Wants
Flipkart requires video evidence showing: the product in new/original condition, the Flipkart-generated label with Order ID visible, weight recorded if applicable, and handover to the logistics partner — all in one continuous unedited recording.
Automating SPF Compliance with Evidsure
Evidsure capture workflow is built around Flipkart's exact requirements. Every shipment produces a claim-ready evidence package — Order ID tagged, timestamped, stored in the cloud, and retrievable in seconds when you need to file a SPF claim.